http://healthcare-economist.com/2008/04/10/using-the-hawthorne-effect-to-explain-patient-satisfaction-and-quality/ Tue, 22 May 2012 08:04:55 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://healthcare-economist.com/2008/04/10/using-the-hawthorne-effect-to-explain-patient-satisfaction-and-quality/comment-page-1/#comment-588 Ian Furst Sat, 12 Apr 2008 02:55:02 +0000 http://healthcare-economist.com/?p=878#comment-588 I absolutely disagree with the conclusions you've connected Jason. In the first sentence you speak of "regulators and policy makers improving the quality of care". By this I assume you mean outcomes and partly service. In the study cited the effect was to improve the tangibles of consultations with the doctor - namely the attitude/service from the doctor. It's well proven that patient satisfaction is largely dervied not from expectations or clinical outcomes but the tangibles of the experience. It therefore stands to reason that applying the Hawthorne effect would have a positive influence on patient satisfaction. But I believe you've made a massive leep of faith to state that based on this study patients will notice a public policy level change in health care quality. <a href="http://www.waittimes.blogspot.com/" rel="nofollow">www.waittimes.blogspot.com</a> I absolutely disagree with the conclusions you’ve connected Jason. In the first sentence you speak of “regulators and policy makers improving the quality of care”. By this I assume you mean outcomes and partly service. In the study cited the effect was to improve the tangibles of consultations with the doctor – namely the attitude/service from the doctor. It’s well proven that patient satisfaction is largely dervied not from expectations or clinical outcomes but the tangibles of the experience. It therefore stands to reason that applying the Hawthorne effect would have a positive influence on patient satisfaction. But I believe you’ve made a massive leep of faith to state that based on this study patients will notice a public policy level change in health care quality.
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