In an article called “That Loving Feeling,” Judy Capko gives some tips for providers on how to treat patients. Some gems include:
- “A sign in sheet is an excuse to ignore patients.”
- Nurses and receptionists need to introduce themselves. Otherwise, patients just feel if they are another name in the schedule.
- Ambience makes a difference. An NBER working paper found that practice amenities make a big difference in perceived quality.
- Each new patient arrival should be assisted within 60 seconds.